It seemed like the food took quite some time to arrive, but it could be due to cook time. The manager tried to explain, but didn't seem to understand the description the menu gave. Over half of the lot was empty. I think we will give Via Real another chance, but I'll be watching my order and bill carefully.
I paid and left a good tip for the service. I think we will give Via Real another chance, but I'll be watching my order and bill carefully. Overall Attentive Staff but the experience falls short. Then the bill came We left with mixed feelings. I also ordered a large margarita as it is suppose to be a specialty of the restaurant. Upon arriving we found the entire parking lot in front of the restaurant was coned off for valet parking. Good food and drinks once they fix their mistakes. The server returned with the shot removed from the bill and explained it was their error. It had great taste and texture. She offered us free queso as neither of our meals had the queso that was supposed to be included. The staff is very friendly and attentive. This was fine as I ordered it, but I found it odd that the quaso was forgotten on the plate but entered correctly on the bill. After parking we walked into the restaurant and were promptly seated. After reviewing the menu, we ordered and waited. Instead you must trust your car to the parking attendant or park in the next lot over and walk. The ambiance was very nice and the staff was friendly. I asked to see a menu to verify I had read the price correctly. It seemed like the food took quite some time to arrive, but it could be due to cook time. The beef was very well cooked, but the chile con carne tasted like it was from a can. Customers need to watch their bills for errors. I had the Tacos De Res. For desert I had a Roll De Canela. I highly recommend it. The drink was a good size and tasted great. This is where things went wrong. Both meals were incorrectly made.
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