Good guys noarlunga

09.03.2018 3 Comments

I called the shop back again to speak to manager who says it will now be taken care of, probably no earlier than in a week's time. It took about 20 minutes on hold before my initial call to Concierge was answered However, If this is Gold Service in dealing with a faulty product, I have been sold a crock. Finally I was assured my case was now a priority and would be bumped up the queue and I would receive a call that afternoon.

Good guys noarlunga


I call back and sit in another phone tree until I am finally advised that, yes, someone from the service company will call me tomorrow to make an appointment to assess whether the machine is actually in need of repair. However, If this is Gold Service in dealing with a faulty product, I have been sold a crock. After a similar experience of being looped back to the telephonist "Who was it you wanted to talk to again? I called the shop back again to speak to manager who says it will now be taken care of, probably no earlier than in a week's time. Just over an hour before closing time on the second working day, I called the store to find out when I would be contacted. I'm not holding my breath. It is less than one year old i. Around midday I missed a call from the manufacturer Concierge Gold Service is fee for practically no service 2 out of 5, reviewed on Nov 12, We bought a prestige brand dishwasher from Good Guys Lutwyche. Of course, next day I still hadn't received the call so I contacted the store again. Just over an hour before closing time on the second working day, I called the store to find out when I would be contacted. Finally I was assured my case was now a priority and would be bumped up the queue and I would receive a call that afternoon. Again, I missed their next call at 3pm as I was busy myself I'm not holding my breath. Clearly the manufacturer issues are not Good Guys fault. Before I managed to speak to someone who could help, my call looped back to the telephonist twice who assured me that everyone was really busy. Before I managed to speak to someone who could help, my call looped back to the telephonist twice who assured me that everyone was really busy. So, here we are at Day 4 really hopeful that I will receive a call to set up an appointment. Around midday I missed a call from the manufacturer As we had paid for three years of Concierge Gold Service coverage, we assumed this would offer efficient service. I call back and sit in another phone tree until I am finally advised that, yes, someone from the service company will call me tomorrow to make an appointment to assess whether the machine is actually in need of repair. I received a text message after the call which advised if I hadn't received a follow-up call within two working days or 48 hours Clearly the manufacturer issues are not Good Guys fault. As we had paid for three years of Concierge Gold Service coverage, we assumed this would offer efficient service. Finally I was assured my case was now a priority and would be bumped up the queue and I would receive a call that afternoon. It is less than one year old i.

Good guys noarlunga


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3 thoughts on “Good guys noarlunga”

  1. I'm not holding my breath. Just over an hour before closing time on the second working day, I called the store to find out when I would be contacted.

  2. Concierge Gold Service is fee for practically no service 2 out of 5, reviewed on Nov 12, We bought a prestige brand dishwasher from Good Guys Lutwyche. Around midday I missed a call from the manufacturer

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